Restaurant Customer Service - Ways to get Repeat Customers

Restaurant Customer Service - Ways to get Repeat Customers

What may be the customer's eye?

It is what the customer observes, whether it is a pleasant sight that is going to cause that customer to state WOW, or a distressing sight that will create a negative attitude. While your visitors are looking forward to service they are seated or standing and have time and energy to observe your operations. Your guest sees everything, whether it is clean or dirty. Your guest can also hear everything such as for example: cooks arguing in your kitchen or the manager yelling at an employee. Do you really desire to expose your dirty laundry to your customers?

In the restaurant industry you must crush your competitors. In today's economy it really is tough for restaurants to show a profit and survive. It isn't rocket science to determine how to survive and even to succeed. It is crucial for you to involve some experience in the restaurant industry so as to understand what needs to be implemented in your restaurant. If you don't have that experience, then hire people who have experience and will invest in your success.

Your customer's feedback about your restaurant is crucial to your success. In the end, how will you know if your staff is doing the proper things for the proper reasons unless someone is observing them? Your customers see and hear everything while they're in your restaurant. What your customers see and hear could make a huge impact on repeat business.

The next neglected areas will negatively impact repeat business:

Parking lot: Cigarettes and trash all over the parking lot. Trash cans smelly and full.
Hostess Area: Fingerprints are all on the front doors. There is  Best fast food restaurants Alhambra  at the entranceway to greet the customer. Employees are walking past the guest plus they are not acknowledging them.
Restrooms: Toilets and urinals are filthy. There are no paper towels or soap and the trash cans are overflowing. Baby changing station doesn't have sanitation wipes and is dirty.�


DINING AREA: Dirty Tables and condiments dirty and empty. The floor is filthy and you can find visible stains on the carpets. Service is slow or the servers are chatting with each other and not paying attention to customers. Servers have no idea the menu and can't answer questions.
Kitchen:Long check times. Cold food. Undercooked or overcooked food. Cooks talking too loud and the guests can hear the cooks using profanity. Food isn't prepared and all the menu items aren't designed for customers to order.
I'm not saying these things occur in your establishment, but what I am stating is that there are several restaurants that could have a number of of these issues. That is developing a negative outcome leading to dwindling repeat business.

Put yourself in the customer's shoes and see what they see and hear what they hear, the customer's eye.Train your managers to be proactive and head off the issues before they happen or escape hand. Eliminate all eyesores before the guest sees them.; Make believe you're the guest: start your inspection from the parking lot. Then execute a complete walk-through of the entire restaurant and correct issues as you proceed. Develop a list of things that require attention and delegate them to your employees. Be sure you do follow-up to ensure the task that you delegated was completed properly.

Managers should be on the floor during all peak times. They must be giving direction to the employees and conducting table visits to make sure that the guest is fully satisfied. The managers should be on the floor 90% of that time period and at work 10% of that time period.

This is actually the cool part. Do you want to improve your customer service? In case you have answered yes, then your next part is not too difficult providing your managers are on the same page as you are and that they unfailingly correct any eyesores ahead of any peak period.

There are numerous great resources to greatly help enhance your restaurant operation such as for example: Restaurant forms and checklists.

Restaurant front of the house checklists: Use an opening checklist to make sure that your restaurant is ready prior to the restaurant opening for the day. Use a closing checklist to help close the restaurant properly also to setup the opening shift. One method to keep your restrooms clean is to use a restaurant restroom checklist which ensures the restrooms are cleaned and stocked through the entire shifts. There are numerous restaurant forms that could be put on keep a clean, stocked and organized shift.

Restaurant server forms: I would recommend may be the server steps of service form. This form will help increase overall customer service because it targets WOW service from the very minute the customer enters your restaurant completely up until the customer departs your restaurant. You can even use the server test or steps of service quiz to help keep your servers knowledgeable.

Restaurant kitchen checklists: A Restaurant Kitchen Checklist is an excellent tool to be used to prepare your kitchen prior to any meal period. The manager will conduct a walk-through in your kitchen looking for expired products, date dot use, and proper rotation of products. The manager will ensure that the kitchen is fully stocked and that all foods are at the proper serving or storage temperature.
If for reasons uknown you are having difficulty or are frustrated in trying to turn your restaurant around, you might want to seek out a professional restaurant consultant to help facilitate your policies and procedures. The restaurant consultant can also guide you in implementing quality training that you help you turn a profit.